Privacy Policy

Privacy Policy
Digital Care Solutions
Last Updated: March 2025

1. Introduction

Welcome to Digital Care Solutions. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://digitalcaresolutions.co.uk and use our services.

By using our website, you consent to the practices described in this Privacy Policy.

2. Who We Are

Digital Care Solutions ("we," "us," or "our") is a provider of digital solutions for care services in the United Kingdom. We act as a Data Controller when processing your personal data.

For any questions regarding this policy, you can contact us at:

Email: [email protected]
Address: 5 Thornton Moor Close, York, YO30 4UX

3. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

Name, email address, phone number, and company details when contacting us or filling out forms.
Payment details if purchasing services.
Any other information you voluntarily provide.

b) Information We Collect Automatically

IP address and browser type when you visit our website.
Cookies and tracking technologies (see Cookies Policy below).

c) Information from Third Parties

Publicly available information or data from business partners.

4. How We Use Your Information

We use your personal data for the following purposes:

To provide and improve our services.
To process enquiries and support requests.
To send important updates or marketing communications (where permitted).
To comply with legal and regulatory requirements.
To analyse website performance and user interactions.

5. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

Consent – When you opt-in to marketing communications.
Contractual Obligation – When processing orders or service requests.
Legal Compliance – When required by law.
Legitimate Interests – When improving our services or ensuring security.

6. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it with:

Service Providers: Third-party providers assisting with IT, payment processing, and analytics.
Legal Authorities: If required by law or regulatory obligation.
Business Transfers: In case of a merger, acquisition, or asset sale.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymise the data.

8. Your Rights

Under UK GDPR, you have the following rights:

Access – Request a copy of the personal data we hold.
Correction – Request correction of inaccurate data.
Deletion – Request erasure of your personal data.
Objection – Object to certain types of processing.
Data Portability – Request a transfer of your data.
Withdraw Consent – If processing is based on consent.

To exercise any of these rights, contact us at [email protected].

9. Security Measures

We take appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

10. Cookies Policy

Our website uses cookies to improve user experience. You can control cookie settings via your browser.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: